📅 Where is my statement?

We understand how valuable your royalty statements are and how frustrating it can be when you don't receive them when you expect to.

⚙️ How statements are published

As a rule, your royalty statements only appear in Tone after they have been calculated, reviewed, and approved by your label. If you aren't seeing a recent statement, it is usually due to one of the following:

• Reporting Delays: Sales data beyond the most recent period you see in Tone may not yet have been reported to your label by the streaming platforms or distributors.
• Processing Time: Your label may currently be in the process of calculating and auditing your royalty payments. This ensures that every cent is accounted for before the data is released to you.

🔔 Stay updated

The best way to stay in the loop is to keep an eye on your email inbox.

• Automatic Alerts: You will be notified by email the moment a new statement is published and ready for you to view.
• No Manual Checking Required: You don't need to refresh your portal daily; we’ll let you know as soon as there is news!

🆘 Still think something is missing?

If you believe a specific accounting period has been overlooked or if you have questions about your label's specific reporting schedule:

• Contact your label: They can provide the most accurate timeline for their specific accounting cycles.
• Contact us: You can always reach out to [email protected] and we will be happy to take a look at your account status!