If you’re encountering error messages while entering your bank account information, we’re here to help! Follow our troubleshooting guide below:
The first thing to do if you receive an error message after entering your bank account information is double check that everything has been entered correctly. Mistakes happen!
Next, make sure that you have selected the appropriate currency for the country that your bank account is in. For example, if your bank is located in the United Kingdom, you’ll receive an error message if you select USD as the currency instead of GBP. You can select either the Local Bank Account or IBAN options, both of these will work:
If you are using a bank account inside the United States, you can select the ACH option under Payment Account/Service, followed by the Recipient Type (based on whether your bank account is a personal one or a business account):
Also for banks inside the United States, make sure you enter the ACH routing number instead of the Wire routing number. If the Wire routing number is entered, the funds may be rejected by your bank:
If you are still receiving an error message after entering the correct bank information, please reach out to us at [email protected] to continue troubleshooting.
It’s possible that your bank account is in a country that we cannot send money to. Please contact us so that we can discuss an alternative method of payment.